Building a PHC-compliant LIMS for multi-branch diagnostic labs

Diagnostic labs run on a deceptively complex workflow: register a patient, collect a sample, run it on an analyzer, verify the result, and get a report into the patient’s hands. Multiply that across branches, regulators, and machines from five different vendors, and “just use a spreadsheet” stops being funny.

SehatSync is our lab management platform built for exactly this. Here’s how it’s put together.

One dashboard, many branches

A lab group with six locations doesn’t want six logins. SehatSync models branches as first-class entities: shared catalogs and pricing, per-branch inventory and staffing, and group-level reporting that rolls everything up. An admin sees the whole network; a branch tech sees only their queue.

Analyzers talk directly to the system

Manual result entry is where errors — and liability — live. SehatSync integrates with analyzers over standard lab protocols, so a completed run flows straight into the matching order:

• Results are matched to orders automatically, no transcription.
• Out-of-range values are flagged for mandatory verification.
• A tech verifies; nothing reaches a patient unverified.

The goal isn’t to digitize the paperwork. It’s to delete the paperwork.

Reports where patients already are

Once a result is verified, the report is generated and delivered over WhatsApp in seconds — the channel patients in our markets actually check. Compliance with local PHC requirements is built into the report format and the audit trail behind it.

The outcome: faster turnaround, fewer transcription errors, and a single source of truth across the whole lab group — the same engineering we bring to client builds.